Backoffice
All questions related to the Backoffice app
54 articles
- How can I access the Backoffice?The Backoffice allows you to manage users, permissions, operational settings, and other administrative functions related to your AGOA environment.
- How do I switch airports in the Backoffice?If you have access to multiple airports, you can easily switch between them from your profile menu in the Backoffice.
Critical Path
Questions related to the Critical Path section of the Backoffice
- What is a critical path?A critical path defines the tasks, target timings, and operational sequence for a turnaround operation.
- What are special operations, and how do I use them?Special operations are toggles that adapt one turnaround to a specific situation, such as a crew change. An administrator in your company gives access to them in the Backoffice.
- How do I change the MTT (minimum turnaround time)?If an aircraft type has no critical path of its own, AGOA uses the default critical path and its MTT. Change the MTT in the critical path, in a specific…
- How do I add or remove additional information on a task in my critical path?In the Backoffice, open the critical path, open More Parameters on the task, then add a line with an existing additional information label, or click X to remove one, and…
- How do I request a new field or a change to my AGOA setup?New fields (additional information), task changes and Analytics updates are set up by our support team. Send us the details and the change is available from the next flights.
- What is a default critical path?A default critical path is used when no aircraft-specific critical path is available.
- What is a specific critical path?You can use a specific critical path that applies in certain conditions
- What does above and below the wing mean?"Above the Wing" and "Below the Wing" refer to the physical location on the aircraft where a task is performed. They are also used to organize and filter tasks within…
- What is an end-only task?An end-only task records a single event time instead of a start and end time.
- What do A+ and D- mean?A+/- and D+/- define when a task should start or finish relative to the flight's Arrival (A) or Departure (D).
- What is a task owner?A task owner is the company that owns a task and determines who can edit it in Backoffice.
- What is additional information?Additional information allows you to capture extra data during a turnaround, beyond the standard task timings.
- What is a custom label and how can I use it?Custom labels let you display task information using terms that are familiar to your operation, while keeping the same underlying AGOA data.
- My task timings always have the same value — what does this mean?A single label can be linked to multiple task timings. When the same label is used across different tasks or sub-tasks, they will always display the same recorded value.
- I cannot find the task name I need when creating a critical path — what should I do?AGOA has a library of about 250 to 300 tasks. Check both task lists and search for synonyms before asking for a new task; if it really isn't there, describe…
- How can I copy a critical path?You can copy an existing critical path to another airport or aircraft model.
Schedules
Questions related to the Schedules section of the Backoffice
- How can I manually create a turnaround?This article explains how to manually create a turnaround in AGOA from Backoffice using the Schedules area.
- How do I cancel a flight in AGOA?Flights can't be cancelled yourself in AGOA. Contact our support team with the flight number and date of each leg, and we'll set the flight to cancelled.
- How can I delete a flight from a schedule?Manual-schedule flights cannot be deleted directly: existing flights must be removed by support, while flights not yet created (more than 48 hours away) can be prevented by deleting and, if…
- How can I change the date and time of a turnaround created from a manual schedule?You cannot change the date or time of a turnaround once it has been created from a manual schedule.
- Can I edit a schedule I have created?You cannot edit an existing schedule in AGOA once it has been created in Backoffice.
- When will I see a turnaround I have created in AGOA?After you save the schedule in Backoffice, the turnaround should appear in AGOA within up to 20 minutes.
- I deleted a schedule but I can still see the flight in AGOA — what should I do?Deleting a schedule only prevents future turnarounds from being created. If the flight/turnaround was already created in AGOA, it will remain visible and must be removed by support.
- The aircraft type in my schedule/flight is wrong — what should I do?For manual schedule turnarounds, the aircraft type is expected to update around the inbound flight’s STD and several times afterward. If it is still wrong at the time of the…
- Can I automate the scheduling process?Scheduling can be automated through an integration that imports flight information directly into AGOA, eliminating the need to create schedules manually.
- How do I troubleshoot missing automatic data?If automatically populated data is missing in AGOA, first identify where the data should come from, then verify that it exists in the source system. If the source contains the…
Task Access Management
Questions related to the TAM section of the Backoffice
- How can I limit access to a task in AGOA for my users?You can limit access to specific tasks by using Task Access Management rules based on a user’s position and the company they belong to, so different roles only see and…
- How do I set up Task Access Management in Backoffice?This article explains how to set up Task Access Management (TAM) in Backoffice for a specific airport and airline by creating or editing a TAM rule, then defining which companies…
Reports
Questions related to the Reports section of the Backoffice
- How can I check whether a turnaround report has been sent?Open the AGOA FIDS page in a web browser: it shows whether the report of each turnaround was sent. This isn't available in the mobile app yet.
- How can I change the order of my tasks in the AGOA report?When two timings have the same time, AGOA orders them automatically in the report. To show one first, record it one minute earlier.
- Why are some fields blank in my turnaround report?A turnaround report only shows the task timings selected in its configuration. Select the missing tasks under Task Timings in the Backoffice Reports section.
- Who receives the AGOA reports, and how do I change the recipients?AGOA reports go to the email addresses set as recipients for each airline and airport in Backoffice > Reports, where you can add or remove them.
- Can I customize my AGOA report?Report formatting is configured per airport. You can customize what appears in the report by selecting which task timings to include and by adding Report Information fields that users complete…
- How can I create an AGOA report?Create a turnaround close report in Backoffice by selecting the applicable airport and airline, choosing which task timings to include, and defining the report recipients.
Users
Questions related to the Users section of the Backoffice
- How long do I stay logged in?With a username and password, you stay logged in for 30 days. With your company account (SSO), you stay logged in for 12 hours.
- I get "account already exists" when I create a user — what should I do?The username is already used by an account you can't see or can't edit. Create the user with a different username, or ask support to add your station's access to…
- How to create an AGOA user in the BackofficeUse this article to guide users when creating a new user in the Backoffice.
- I can't log in to AGOA — what should I check?Most login errors come from a deactivated or locked account, a mistyped username, or, for company (SSO) logins, a missing access group. Your AGOA administrator or IT team can usually…
- What are permissions, and how do I assign them to a user?How to add or remove permissions to a user account: what Viewer and Editor mean, how the All toggle works, and what to do if a permission is missing.
- What is operational access, and how do I assign it to a user?How to add or remove an airport/airline to an account: operational access is an airline / airport pair that defines which turnarounds a user can see.
- How to delete a user?Users can't be deleted in AGOA. Deactivate the account instead: the user loses access and their data is kept.
- How to edit a user in the BackofficeUse this article to guide users when they need to update user details or cannot edit a user.
- How to reset a user’s password in the BackofficeOpen Users in the Backoffice, select the user and click Reset password. You need access to the Users section and a position the same as or higher than the user's.
- How to activate or deactivate a userYou can activate or deactivate a user directly from the Backoffice
- How to change a username in AGOAA username cannot be changed after the account is created. If it is wrong, create a new account.
- What are user positions?User positions can be both informational and functional
- What is a generic account?A generic account allows multiple people to use the same AGOA account
- How to unlock a user account?Since February 23, 2026, due to enhanced user account security measures: Personal accounts are automatically locked after 5 incorrect password attempts. Generic (shared) accounts are automatically locked after 10 incorrect…
- I cannot find a user in the Backoffice, what should I do?If you can't find a user in the Backoffice, check the tabs, the search, and the rules that decide which accounts you can see.
- How do Air France/KLM users access to AGOA?Air France/KLM users access AGOA through HABILE.
Vendors
Questions related to the Vendors section of the Backoffice
- Can I contact external people from my AGOA platform?Yes. If a vendor has messaging enabled, a Messages button appears in the related task in AGOA Mobile, so you can send an email or text message to that vendor…
- What is a vendor?A vendor is a contact entry you create in AGOA and link to a specific task (and optionally an aircraft type) so operational users know who to reach for that…