Before you start
To create a user, you need:
Access to the Users section in the Backoffice (the Users permission, at least in Viewer)
The Users permission in Editor, which allows you to create and edit users
If you don't see the Users section or the Create user button, see "If it doesn't work" at the end of this article.
How to do it
Go to the Backoffice.
Open the Users section.
Click Create user (top right).
Fill in the basic information.
Configure the operational access.
Assign the permissions.
Click Save.
Step 1: Basic information
Fill in the required fields:
Company
Password
Username
Email
First name and Last name
Position (for example: Ramp Agent, Ramp Leader, OCC Agent)
About the username:
It must have between 5 and 30 characters.
It can only use letters, numbers, dots (.), hyphens (-), underscores (_) and @.
Capital letters don't matter: AGOA saves the username in small letters, so the user can type it either way when they log in.
You can't change a username later, so check it before you click Save.
Turn on Generic Account only if the account will be shared between several people and not assigned to one specific person.
Step 2: Operational access
Choose the airline/airport pairs where the user needs access to turnarounds. This is required: select at least one pair, or turn on the toggle at the top to give access to all of them.
Use the Airline and Airport filters to find the right pairs.
Select each pair the user needs, or select all filtered results at once.
Turn on Selected to see only the pairs you chose.
The toggle at the top gives access to all the airlines and airports available to your company, and adds new ones automatically later. You only see this toggle if your own account has it turned on.
You can only give operational accesses that you have yourself. For more details, see What is operational access, and how do I assign it to a user?
Step 3: Permissions
Assign permissions based on the user's position. This is required: select at least one permission.
Filter by Interface, View/Edit and Features.
Use the All toggle of a row to select all its features at once.
Hover over the info icon next to a feature to see what it does.
You can only assign permissions that you have yourself. For the list of permissions and what each one gives, see What are permissions, and how do I assign them to a user?
Limitations
You can only assign the permissions and operational accesses that you have yourself.
Access is limited by role and by airline/airport scope.
You can't change the username after the user is created. If it is wrong, create a new user and deactivate the old one.
If it doesn't work
You can't see the Users section
Your account doesn't have the Users permission in the Backoffice. Ask your administrator to add it (at least in Viewer).
You can't see the Create user button
Your account has the Users permission in Viewer only, not in Editor. Viewer lets you review user accounts, but creating users needs Editor. Ask your administrator to give you the Users permission in Editor.
You can't see an airline/airport pair in the list
You don't have this operational access yourself, or it isn't available to your company. See What is operational access, and how do I assign it to a user?
You can't assign some permissions
This can have three causes: your account has the Users permission in Viewer only, not in Editor; you don't have these permissions yourself; or your company doesn't have access to the interface (for example, Compliance is a paid add-on). See What are permissions, and how do I assign them to a user?
The user can't be saved
Check that all required fields are filled in correctly, including at least one operational access and at least one permission. The username must have between 5 and 30 characters, and can only use letters, numbers, dots (.), hyphens (-), underscores (_) and @.
The user already exists
Creation is blocked when the username already exists. Choose another username, or search for the user in the Users section to check if the account already exists. A duplicate email does not block creation: the same email can be used on several accounts.
The user isn't visible after creation
Refresh the page and check the filters (Active / All).