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What are special operations, and how do I use them?

Special operations are toggles that adapt one turnaround to a specific situation, such as a crew change. An administrator in your company gives access to them in the Backoffice.

Special operations are operations that aren't part of the standard turnaround, such as a crew change. They are set up for your station and airline, and you turn them on in a specific turnaround when the situation happens.
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Crew Change

When Crew Change is turned on, 5 minutes are added to the MTT (Minimum Turnaround Time) of that turnaround only. The other turnarounds keep their usual MTT.

Depending on your station and airline, other special operations may be available, such as Non Transit Check-in or Coach.
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How do I turn on a special operation?

  1. In AGOA, open the turnaround.

  2. Under the departure times, turn on the toggle of the special operation (for example, Crew Change).

You can turn it off again in the same way.
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Who can use special operations?

Only users with the Special Operations permission can see and use the toggles. An administrator in your company can give this permission in the Backoffice:

  1. In the Backoffice, open Users.

  2. Search for the user and open their profile.

  3. In Station permissions, enable Special Operations.

  4. Click Save.

See also What are permissions, and how do I assign them to a user?
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I can't see the toggle

  • Update the AGOA app to the latest version.

  • Check with an administrator in your company that you have the Special Operations permission.

  • If you still don't see it, the special operation may not be set up for your station or airline yet. Contact our support team at [email protected] with the station, the airline and the special operation you need.

To change the MTT in other situations, see How do I change the MTT (minimum turnaround time)?

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