You can reset another user's password from the Backoffice.
How to do it
Go to the Backoffice and open the Users section.
Search for the user.
Click the user to open the details panel.
Click Reset password (top right).
Requirements
You can reset a user's password only if you have access to the Users section, and your position is the same as or higher than the target user's.
Can I reset my own password from the Backoffice?
No. For security reasons, your own account is hidden from the Users section of the Backoffice, so you can't reset your own password there.
You can still change it yourself from your profile in AGOA, as long as you know your current password. See How can I change or reset my AGOA password?
SSO users
Some users sign in through SSO (their company's own login system) instead of an AGOA password. A password reset does not apply to them. Contact your company's IT department.
If it doesn't work
The account isn't visible: you can only see accounts that belong to your company, have a position equal to or lower than yours, and share at least one operational access with you. Check that the user whose password you want to reset meets these conditions.
You can't find your own account in the list: this is expected. Your own account never appears in the Users section.
User cannot log in after reset: confirm their login method (SSO vs password), then ask them to try again.
Nobody in your company can see the account (for example, it's in the Read-only tab): contact our support team at [email protected] with the username.