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How to reset a user’s password in the Backoffice

Use this article when a user needs their password reset or cannot access their account.

Use this when a user needs their password reset, or cannot access their account.

How to do it

  1. Go to the Backoffice and open the Users section.

  2. Search for the user.

  3. Click the user to open the details panel.

  4. Click Reset password (top right).

Requirements

You can reset a user's password only if you have access to the Users section, and your position is the same as or higher than the target user's. You cannot reset your own password from the Backoffice.

SSO users

Some users sign in through SSO (their company's own login system) instead of an AGOA password. A password reset does not apply to them.

If it doesn't work

  • Reset option not visible: this is usually a permissions restriction. Check your role and scope.

  • User cannot log in after reset: confirm their login method (SSO vs password), then ask them to try again.

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