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How to edit a user in the Backoffice

Use this article to guide users when they need to update user details or cannot edit a user.​

How to do it

  1. Go to the Backoffice and open the Users section.

  2. Search for the user.

  3. Click the user to open the details panel.

  4. Edit the information.

  5. Click Save.

Why you might not be able to edit a user

  • The user is outside your airport/airline scope.

  • The user has a higher position than yours.

  • You are trying to assign permissions higher than your own.

  • The user is read-only for you. This happens when the user has at least one airline/airport pair or one permission that you don't have. You can open this user, but you can't change, copy or deactivate them. You find them in the Read-only tab.

How to change a read-only user

Only Tarmac support can change a read-only user. Contact our support team at [email protected] with the username and the change you need.

If it doesn't work

  • User not found: check your filters (Active / All users) and search criteria.

  • Fields not editable: this is usually a permissions restriction, or the user is read-only for you (see above).

  • Save disabled: check that all required fields are filled in correctly. If it is still not working, refresh the page and try again.

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