You can activate or deactivate a user directly from the Backoffice.
How to do it
Go to the Backoffice and open the Users section.
Find and open the user's page
Turn off the Active user toggle at the top of the page.
Click on Save
What happens when you deactivate a user
The user is signed out immediately, even in the middle of a session, and cannot log back in.
The account and its data stay in the system — nothing is deleted.
You can reactivate the account at any time.
Why is a user inactive?
Accounts that haven't been used for 90 days are deactivated by Tarmac. This doesn't apply to users who sign in with their company account (SSO). An account can also become inactive if:
someone deactivated it manually in the Backoffice,
Tarmac deactivated it at your company's request,
it was locked after too many wrong passwords in a row (5 for a personal account, 10 for a generic account). To unlock it, see How to unlock a user account?
To use a deactivated account again, an administrator in your company can reactivate it as described above.
If you sign in with your company account (SSO), your company may have its own rules for disabling inactive accounts. AGOA doesn't control them: check with your IT team.
Can I delete a user?
No. You cannot delete a user account. Deactivating it is the only option.
Users in the Read-only tab
If the user is in the Read-only tab, you cannot deactivate them yourself. Contact Tarmac support and they will do it for you.
If you don't see the account
You probably don't have the required permissions. Check your role, or contact your administrator.