If you can't log in, or you see a message such as Not Found or You have been disconnected, please login again, the cause is usually your account status or your access settings. Go through these checks.
For all users
Check your username. A mistyped username is not found. Make sure you type it exactly as it was given to you.
Check that your account is active. This is the most common cause. A deactivated account can't log in. Ask your AGOA administrator to reactivate it. See How to activate or deactivate a user.
Check that your account is not locked. After too many incorrect password attempts, the account is locked. Your AGOA administrator can unlock it. See How to unlock a user account?
If you log in with your company account (SSO)
Use AGOA Web. You can only log in with your company account (SSO) on AGOA Web. It doesn't work on the AGOA mobile app (Android or iOS).
Your company manages your login. Ask your IT team to check that you have been added to the right AGOA access group in your company's identity system.
If your company needs a new access group, it must first be set up by Tarmac. Contact us and tell us which airports and airlines the group should give access to, or which existing group it should copy.
If you are an Air France/KLM user
Air France/KLM manages access through HABILE. If reactivating your account doesn't solve the problem, contact your HABILE account owner at Air France. See How do Air France/KLM users access to AGOA?
Still can't log in?
Contact our support team at [email protected]. Include your username, the exact error message and, if possible, a screenshot.