A turnaround report only includes the task timings selected in its configuration. If a task isn't selected, its fields stay blank in the report, even if your agents recorded the times in AGOA.
How to add the missing tasks to the report
You need access to the Reports section in the Backoffice.
In the Backoffice, open Reports.
Open the report for your airport and airline.
Under Task Timings, select the tasks you want to include.
Click Save.
The selected tasks will appear in the next reports. Reports already sent aren't updated.
For more details on the report settings, see How can I create an AGOA report?
The task is selected, but the field is still blank
Contact our support team at [email protected] with the station, the airline, the flight number, the date and the field that is blank.
If you don't have access to the Reports section, ask an administrator in your company.