Users
Questions related to the Users section of the Backoffice
16 articles
- How long do I stay logged in?With a username and password, you stay logged in for 30 days. With your company account (SSO), you stay logged in for 12 hours.
- I get "account already exists" when I create a user — what should I do?The username is already used by an account you can't see or can't edit. Create the user with a different username, or ask support to add your station's access to…
- How to create an AGOA user in the BackofficeUse this article to guide users when creating a new user in the Backoffice.
- I can't log in to AGOA — what should I check?Most login errors come from a deactivated or locked account, a mistyped username, or, for company (SSO) logins, a missing access group. Your AGOA administrator or IT team can usually…
- What are permissions, and how do I assign them to a user?How to add or remove permissions to a user account: what Viewer and Editor mean, how the All toggle works, and what to do if a permission is missing.
- What is operational access, and how do I assign it to a user?How to add or remove an airport/airline to an account: operational access is an airline / airport pair that defines which turnarounds a user can see.
- How to delete a user?Users can't be deleted in AGOA. Deactivate the account instead: the user loses access and their data is kept.
- How to edit a user in the BackofficeUse this article to guide users when they need to update user details or cannot edit a user.
- How to reset a user’s password in the BackofficeOpen Users in the Backoffice, select the user and click Reset password. You need access to the Users section and a position the same as or higher than the user's.
- How to activate or deactivate a userYou can activate or deactivate a user directly from the Backoffice
- How to change a username in AGOAA username cannot be changed after the account is created. If it is wrong, create a new account.
- What are user positions?User positions can be both informational and functional
- What is a generic account?A generic account allows multiple people to use the same AGOA account
- How to unlock a user account?Since February 23, 2026, due to enhanced user account security measures: Personal accounts are automatically locked after 5 incorrect password attempts. Generic (shared) accounts are automatically locked after 10 incorrect…
- I cannot find a user in the Backoffice, what should I do?If you can't find a user in the Backoffice, check the tabs, the search, and the rules that decide which accounts you can see.
- How do Air France/KLM users access to AGOA?Air France/KLM users access AGOA through HABILE.