Schedules
Questions related to the Schedules section of the Backoffice
10 articles
- How can I manually create a turnaround?This article explains how to manually create a turnaround in AGOA from Backoffice using the Schedules area.
- How do I cancel a flight in AGOA?Flights can't be cancelled yourself in AGOA. Contact our support team with the flight number and date of each leg, and we'll set the flight to cancelled.
- How can I delete a flight from a schedule?Manual-schedule flights cannot be deleted directly: existing flights must be removed by support, while flights not yet created (more than 48 hours away) can be prevented by deleting and, if…
- How can I change the date and time of a turnaround created from a manual schedule?You cannot change the date or time of a turnaround once it has been created from a manual schedule.
- Can I edit a schedule I have created?You cannot edit an existing schedule in AGOA once it has been created in Backoffice.
- When will I see a turnaround I have created in AGOA?After you save the schedule in Backoffice, the turnaround should appear in AGOA within up to 20 minutes.
- I deleted a schedule but I can still see the flight in AGOA — what should I do?Deleting a schedule only prevents future turnarounds from being created. If the flight/turnaround was already created in AGOA, it will remain visible and must be removed by support.
- The aircraft type in my schedule/flight is wrong — what should I do?For manual schedule turnarounds, the aircraft type is expected to update around the inbound flight’s STD and several times afterward. If it is still wrong at the time of the…
- Can I automate the scheduling process?Scheduling can be automated through an integration that imports flight information directly into AGOA, eliminating the need to create schedules manually.
- How do I troubleshoot missing automatic data?If automatically populated data is missing in AGOA, first identify where the data should come from, then verify that it exists in the source system. If the source contains the…