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Can I contact external people from my AGOA platform?

Yes. If a vendor has messaging enabled, a Messages button appears in the related task in AGOA Mobile, so you can send an email or text message to that vendor contact. Vendors can't reply through AGOA.

Yes. In the Backoffice, vendor contacts can be linked to tasks so they appear to agents during operations. For each vendor, you can enable the messaging option. This adds a Messages button, next to the Comments, to the related task in AGOA Mobile (Station View).
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How to send a message to a vendor

Open the task and tap Messages. Your message is sent by email or text message to the vendor's preconfigured contact. For example, inside the Fueling task, the contact reached will be the fueling company.
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Replies are not received inside AGOA: the vendor cannot message back through the platform.

Where to see all vendors

You can see all vendors and their distribution lists from the Vendors tab at the bottom of the screen.

Note: vendors and messages are only available on AGOA Mobile. To learn how to set up vendors, see What is a vendor?

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