When two timings in a turnaround have exactly the same time, AGOA puts them in order automatically in the turnaround report. To show one of them first, record it one minute earlier.
Why does this happen?
The report lists timings in time order. When two timings share the same time, AGOA decides which one comes first. [TO CONFIRM: the rule AGOA uses for timings with the same time, e.g. alphabetical, critical path order]
Example: PAX ADO and Disembark pax are both recorded at 10:15. In the report, Disembark pax appears first, even though in the operation PAX ADO happens before it.
How to show the timings in the right order
Open the turnaround in AGOA Station.
Tap the time of the timing that should appear first (in the example, PAX ADO). See How can I change a time in AGOA station?
Change it to one minute earlier (for example, 10:14 instead of 10:15) and save.
The next report will show PAX ADO before Disembark pax.
Good to know
The time you change is the time recorded for the turnaround, so it is also the time used in Analytics.
Related article: Can I customize my AGOA report?
If the issue persists, contact our support team via the chat at the bottom right of your screen and include the flight number, date and airport.