AGOA
All questions related to the AGOA web or mobile app
28 articles
- AGOA Minimum Supported VersionsTo ensure optimal performance and full compatibility with AGOA, please make sure your device and browser meet the minimum supported version requirements listed below.
- How long is AGOA data stored?Data entered in AGOA is stored for a fixed retention period.
- Is AGOA available in different languages?AGOA is currently available in English only.
- What is RTD in AGOA?RTD (Rescheduled Time of Departure) is the new official departure time set when a disruption formally reschedules a flight. Learn when it is used and whether you can edit it.
- How can I share AGOA information with my suppliers?You can share AGOA information with suppliers by adding them as report recipients, giving them read-only access to follow turnarounds during operations, or granting access to a limited area of…
Station
Questions related to AGOA Station
- Why is the ETA missing or wrong on my flight?The ETA is filled in automatically by an integration and can't be edited in AGOA. It appears once the aircraft is airborne. If it's still missing or wrong, contact our…
- Why is an airport crossed out on my flight?A crossed-out airport means the flight was diverted: the originally scheduled airport is crossed out and the actual airport is shown next to it.
- How do tabs work in AGOA Station?The tabs in AGOA station allow you to filter turnarounds based on their status
- What are the colored dots in AGOA?Colored dots on the turnaround view are indicating whether a task is containing and additional information or not.
- Can I delete a comment in AGOA?Yes. Comments can be deleted from both the mobile app and the web application.
- What do STA, ETA, STD, etc. stand for on AGOA?What STA, RTA, ETA, ATA, ADO, MTT, STD, RTD, PTD, ADCT, ADC and ATD mean in the header of an AGOA turnaround, how the PTD is calculated, and which times…
- When do I receive alert notifications in AGOA?You are automatically subscribed to a turnaround’s notifications upon entering it
- How can I change or reset my AGOA password?If you know your password, change it yourself from your profile in AGOA Web or Mobile. If you forgot it, ask your company's AGOA administrator to reset it in the…
- My arrival and departure flights are separated in AGOA — what should I do?The arrival and departure flight of a turnaround can be separated in AGOA for a few reasons.
- How can I enable or disable chat notifications?Chat notifications are enabled by default when you enter a turnaround. Learn how to disable and re-enable them with the bell icon, and what to do if you receive none.
- Why can’t I reset or change a task timing (Start/Finish)?There are 4 scenarios preventing you to reset or change a task timing
- Can I send my flight report again?Yes. You can resend your flight report as many times as needed, and you must resend it after any change, otherwise it won't match AGOA. The color of the Send…
- What should I do if a task is not applicable?If an activity doesn't take place or doesn't apply to your turnaround, mark its task as Not applicable instead of leaving it as Did not start.
- I cannot find my flight in AGOA - what should I do?If you can't find your flight in AGOA, check the tabs, filters, dates, time zone, and your operational access. If it still doesn't appear, contact your administrator or support.
- What should I do if I cannot send my turnaround report?To send a turnaround/flight report, you should have filled every timing and mandatory information.
- How can I change a time in AGOA station?If you tapped START or FINISH too early or too late, tap the recorded time to change it or reset it.
- How do I know what the start and end of a task represent?The labels of a task define its start and end.
- How does AGOA handle Return To Ramp and Return From Airborne?How RTR and RFA flights are handled by AGOA
- Where can I find who deleted a comment or a picture?Please contact us to find out the author of an action in AGOA.
- How can I change my Time Zone in AGOA?Change your time zone (Time Mode) in AGOA Station, on mobile or web. This setting is not in the Backoffice.
- Where can I find the version of AGOA installed on my device?Find the version of the AGOA app installed on your phone or tablet: tap your profile icon, and the version is shown near the bottom of the profile page.
- What does a task bar show in AGOA?In your turnaround, each line contains a task with useful information