If the arrival and departure flights of your turnaround are separated, it may be due to one of the following reasons:
A Turnaround Split Threshold is configured in the system.
When the departure flight occurs a certain amount of time after the arrival flight, two separate turnarounds are automatically created. This configuration is set according to your operational needs.
There is an issue with the flight scheduling system or with AGOA.
In both cases, you can request assistance by contacting us via the support chat at the bottom right of your screen.