If the arrival and departure flights of your turnaround are separated, it's usually one of these two reasons:
A Turnaround Split Threshold is configured in the system: when the departure flight happens a certain amount of time after the arrival flight, two separate turnarounds are created automatically. This is set up according to your operational needs.
There is an issue with the flight scheduling system or with AGOA.
In both cases, you can request assistance by contacting us at [email protected].