The ETA (Estimated Time of Arrival) always comes automatically from an integration with an external flight data source. It can't be entered or edited manually in AGOA.
When does the ETA appear?
The ETA is sent once the aircraft is airborne from its origin. Before take-off, it's normal for the ETA to be empty.
The times in the header of the turnaround (ETA, ATA, ATD…) are never highlighted in blue, even when they are filled in automatically. Blue highlighting only applies to tasks and subtasks.
What should I do if the ETA is missing or wrong?
If the aircraft is already airborne and the ETA is still missing, or if the ETA is wrong, contact our support team at [email protected] with:
the airline;
the flight number;
the date of the flight;
the station (airport code).
Our team will check what was received for that flight.
What about the STA and STD?
The scheduled times (STA and STD) can come from an integration or from a flight schedule loaded manually, depending on your airline. They can't be edited in AGOA Station.
If the flight has been rescheduled, enter the new time in the RTA (arrival) or RTD (departure) instead. See What is RTD in AGOA?
If the scheduled time itself is wrong, contact our support team with the same details.
For the meaning of each time in the header, and which ones you can edit, see What do STA, ETA, STD, etc. stand for on AGOA?