To be able to send a report, make sure that:
The Actual Time of Arrival (ATA) has been filled in.
The Actual Time of Departure (ATD) has been filled in.
All turnaround tasks have been either completed (on time or late) or marked as Not applicable.
All mandatory additional information has been filled in. Mandatory fields are marked with a red dot on the task bar and an asterisk (*). They can be inside a task or inside the report page.
Inside the task: to spot easily what is missing inside the tasks, see What are the colored dots in AGOA?
Inside the Report page: If any mandatory information is missing on the report page, the Send Report button stays greyed out and you can’t tap it.
Report recipients are set up for this airline and airport. If no recipients are configured, the report can't be sent. See Who receives the AGOA reports, and how do I change the recipients? Once they're added, fill in the recipients again and resend the report.
If you still cannot send the report after checking these points, contact us at [email protected].