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I cannot find my flight in AGOA - what should I do?

If you can't find your flight in AGOA, check the tabs, filters, dates, time zone, and your operational access. If it still doesn't appear, contact your administrator or support.

If you can't find your flight in AGOA, check these points in this order:

  1. Open all the tabs of the flight list: Incoming, In Progress, Completed, and Cancelled (if applicable). A tab only appears if at least one turnaround matches it.

  2. Clear your filters. Make sure no filter is applied in the search bar.

  3. Extend the dates. Check the day before and the day after.

  4. Check your time zone. See How can I change my Time Zone in AGOA?

  5. Check your operational access. Your account needs the operational access (the airline / airport pair) of the flight, otherwise you can't see its turnaround. See What is operational access, and how do I assign it to a user?

  6. Give a new turnaround a few minutes. If your turnaround is created from a manual schedule in the Backoffice, it usually appears in AGOA within 20 minutes after you save the schedule.

If your flight is still not showing, contact your company's AGOA administrator or the Tarmac support team at [email protected]. In your message, include:

  • The flight number

  • The origin and destination airports

  • The STD and the STA

  • The tail number

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