For each task, you have the possibility to define a trigger for the start and the end of the task. This may help agents understand when they should tap on the Start and End button for each task, and will most likely reduce misunderstandings and make the data more reliable.
- For a given task, click on the three dots in the More column.
- Fill in the Start description and End description (or just the latter for end-only tasks).
- Click on Close to come back to the previous screen.
In the AGOA app, these descriptions will be visible by clicking on the icon of a task, while on the page of this task.
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