To reset an AGOA user's password, you must meet the following requirements:
You have access to the Users section of the Backoffice
Your position in the system is higher than the user whose password you want to reset
If both conditions are met:
Search for the user in the Backoffice Users section. You can use the search bar and user filters.
Click on the user's row to open the user details.
Click Reset password near the top right corner.
If you don't have access to the Backoffice Users section, contact your administrator or send us a message via the support chat at the bottom right of your screen.
NOTE: You cannot view your own user or reset your own password in AGOA. Please refer to Who can reset my password? if you need to reset your own password.