Additional information in a report is different from additional information in a task! Amongst other things, report additional information will be much harder to integrate into the analytics platform.
Additional information in a report is one or more instances of a text, a number or a checkbox associated to a custom label.
You can modify which additional information is required and entered by agents before sending a turnaround report in the Additional information section of the create/edit page of a report.
Related questions
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article